Contact Centre
Opening hours
Monday - Friday: 9.30am - 4pm
Closed Saturdays, Sundays and Bank Holidays
Get in touch
National Office
You can write to us at:
YHA England & Wales
Trevelyan House,
Dimple Rd,
Matlock
DE4 3YH
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Feedback
We review and record all of your feedback and use it to continually improve our services.
Have we done something well?
We are always pleased to hear about aspects of our service that you have appreciated. Let us know what you love about YHA.
Report a website fault
Use our fault report form to report a technical fault or other errors on any of our YHA websites
Have you had a problem?
We want to hear about any problems you may have, so we can deal with it speedily and make future improvements.
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Press and media enquiries
Journalists and influencers, contact our press team with any enquiries you might have. The press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support number above.
Press enquiries
Corporate press enquiries
Emergency press enquiries
For press emergencies out of office hours:
Tel: 01629 592696