Contact us

There are lots of ways to get in touch with YHA. Whether you choose to call, email or join in the conversation on social media, you'll find the information you need below.

Contact Centre

Opening hours

Monday - Friday: 9.30am - 4pm

Closed Saturdays, Sundays and Bank Holidays

Get in touch

Chat now

+44 (0) 800 0191700
+44 (0) 1629 592700

[email protected]

National Office

You can write to us at:

YHA England & Wales
Trevelyan House,
Dimple Rd,
Matlock
DE4 3YH

Group bookings

Groups 16+ people

Groups bookings of 16 or more people

groups.yha.org.uk

[email protected]

Educational trips

Fully flexible residential options that are ideal for school groups

groups.yha.org.uk

[email protected]

YHA Exclusive Hire

Hire the whole place for yourself!

exclusive-hire.yha.org.uk

[email protected]

Travel Trade

Travel Trade

Unforgettable trips your clients will love.

groups.yha.org.uk/travel-trade

[email protected]

Jobs & Volunteering

Jobs

Want to work for YHA? See our careers page

 jobs.yha.org.uk

[email protected]

Volunteering

Volunteer your time to support us

 volunteer.yha.org.uk

[email protected]

Get Involved

Get Involved

Make a donation today!

getinvolved.yha.org.uk

[email protected]

Feedback

We review and record all of your feedback and use it to continually improve our services.

Have we done something well?

We are always pleased to hear about aspects of our service that you have appreciated. Let us know what you love about YHA.

Submit feedback

Report a website fault

Use our fault report form to report a technical fault or other errors on any of our YHA websites

Report a fault

Have you had a problem?

We want to hear about any problems you may have, so we can deal with it speedily and make future improvements.

Make a complaint

Join the conversation on social media

Join the conversation and keep up to date with YHA

Press and media enquiries

Journalists and influencers, contact our press team with any enquiries you might have. The press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support number above.

Press enquiries

For press enquiries contact Anna Melton:

Tel: 07837108559

Email:[email protected]

Corporate press enquiries

For corporate press enquiries contact the CEO's office:

Tel: 01629 592772

Tel: 01629 592600

Emergency press enquiries

For press emergencies out of office hours:

Tel: 01629 592696