See our latest update on staying with us this season.
Contact Centre
Opening hours
Monday to Friday: 9am to 5.30pm
Closed Saturdays, Sundays and Bank Holidays
Get in touch
Emergency out-of-hours numbers
If you are due to stay with us tonight and need to contact us urgently, use our out-of-hours emergency numbers
+44 300 666 0186 (North of England/Wales)
+44 300 666 0176 (South of England/Wales)
National Office
Write to us
YHA (England & Wales)
Trevelyan House
Dimple Road
Matlock
DE4 3YH
Frequently asked questions
Group bookings
Educational trips
Fully flexible residential options that are ideal for school groups
Travel trade
Jobs and volunteering
Get Involved
Feedback
We review and record all of your feedback and use it to continually improve our services.
Have we done something well?
We are always pleased to hear about aspects of our service that you have appreciated. Let us know what you love about YHA.
Report a website fault
Use our fault report form to report a technical fault or other errors on any of our YHA websites.
Have you had a problem?
We want to hear about any problems you may have, so we can deal with it quickly and make future improvements.
Join the conversation on social media
Join the conversation and keep up to date with YHA.
Press and media enquiries
Journalists and influencers, contact our press team with any enquiries you might have. The press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support number above.
Press enquiries
Corporate press enquiries
Emergency press enquiries
For press emergencies out of office hours:
Tel: +44 1629 592696