Contact us

There are lots of ways to get in touch with YHA. Whether you choose to call, email or join in the conversation on social media, you'll find the information you need below.

Contact Centre

Opening hours

Mon - Fri: 8am - 6pm
Sat: 9am - 5pm

Bank Holidays: 10am - 4pm.
Closed Sundays and 25, 26 Dec & 1 Jan

Get in touch

+44 (0) 800 0191700
+44 (0) 1629 592700

[email protected]

Chat now

National Office

You can write to us at:

YHA England & Wales
Trevelyan House,
Dimple Rd,
Matlock
DE4 3YH

Frequently asked questions

Group bookings

Groups 16+ people

Groups bookings of 16 or more people

Educational trips

Fully flexible residential options that are ideal for school groups

YHA Exclusive Hire

Hire the whole place for yourself!

Travel Trade

Unforgettable trips your clients will love.

Jobs & Volunteering

Jobs

Want to work for YHA? See our careers page

Volunteering

Volunteer your time to support us

Get Involved

Make a donation today!

Feedback

We review and record all of your feedback and use it to continually improve our services.

Have we done something well?

We are always pleased to hear about aspects of our service that you have appreciated. Let us know what you love about YHA.

Have you had a problem?

We want to hear about any problems you may have, so we can deal with it speedily and make future improvements.

Join the conversation on social media

Join the conversation and keep up to date with YHA

Press and media enquiries

Journalists and influencers, contact our press team with any enquiries you might have. The press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support number above.