There are lots of ways to get in touch with YHA. Whether you choose to call, email or join in the conversation on social media, you'll find the information you need below.
Mon - Fri: 8am - 6pm
Sat: 9am - 5pm
Bank Holidays: 10am - 4pm.
Closed Sundays and 25, 26 Dec & 1 Jan
Get in touch
You can write to us at:
YHA England & Wales
Groups 16+ people
Groups bookings of 16 or more people
Fully flexible residential options that are ideal for school groups
YHA Exclusive Hire
Hire the whole place for yourself!
Unforgettable trips your clients will love.
Jobs & Volunteering
Want to work for YHA? See our careers page
Volunteer your time to support us
Make a donation today!
We review and record all of your feedback and use it to continually improve our services.
Have we done something well?
We are always pleased to hear about aspects of our service that you have appreciated. Let us know what you love about YHA.
Have you had a problem?
We want to hear about any problems you may have, so we can deal with it speedily and make future improvements.
Join the conversation on social media
Join the conversation and keep up to date with YHA
Press and media enquiries
Journalists and influencers, contact our press team with any enquiries you might have. The press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support number above.
Corporate press enquiries
Emergency press enquiries
For press emergencies out of office hours:
Tel: 01629 592696