Contact us

There are lots of ways to get in touch with YHA. Whether you choose to call, email or join in the conversation on social media, you'll find the information you need below.

Contact Centre

Opening hours

Monday to Friday: 9am to 5.30pm

Closed Saturdays, Sundays and Bank Holidays

Get in touch

Chat now

+44 1629 592700

[email protected]

Emergency out-of-hours numbers

If you are due to stay with us tonight and need to contact us urgently, use our out-of-hours emergency numbers.

+44 300 666 0186 (North of England/Wales)

+44 300 666 0176 (South of England/Wales)

National Office

Write to us

YHA (England & Wales)
Trevelyan House
Dimple Road

Frequently asked questions

View more FAQs

Group bookings

Groups 16+ people

Groups bookings of 16 or more people

[email protected]

Educational trips

Fully flexible residential options that are ideal for school groups

[email protected]

YHA Exclusive Hire

Hire the whole place for yourself!

[email protected]

Travel trade

Travel trade

Unforgettable trips your clients will love.

[email protected]

Jobs and volunteering


Want to work for YHA? See our careers page

Contact YHA Careers


Volunteer your time to support us

Contact YHA Volunteering

Get Involved

Get Involved

Make a donation today!

[email protected]


We review and record all of your feedback and use it to continually improve our services.

Have we done something well?

We are always pleased to hear about aspects of our service that you have appreciated. Let us know what you love about YHA.

Submit feedback

Report a website fault

Use our fault report form to report a technical fault or other errors on any of our YHA websites.

Report a fault

Have you had a problem?

We want to hear about any problems you may have, so we can deal with it quickly and make future improvements.

Make a complaint

Join the conversation on social media

Join the conversation and keep up to date with YHA.

Press and media enquiries

Journalists and influencers, contact our press team with any enquiries you might have. The press office doesn't have access to account information, so can't help with customer enquiries. Please contact the customer service support number above.

Press enquiries

For press enquiries contact Anna Melton:

Tel: +44 7837 108559

Email: [email protected]

Corporate press enquiries

For corporate press enquiries contact the CEO's office:

Tel: +44 1629 592772

Tel: +44 1629 592600

Emergency press enquiries

For press emergencies out of office hours:

Tel: +44 1629 592696