Change my booking

How can we help?

Tell us how you booked

Did you book via a third-party such as Booking.com, Airbnb, Expedia etc?
 

What changes would you like to make?
If you would like to add breakfast or meals to your booking, you can do this on arrival at the hostel. 

You don't need to notify us if the number of guests changes if you still fit in the room(s) you've booked.

If you're planning on bringing more guests and would like to add another room to your booking to accommodate the extra guests, please book it separately online.

If you need to book extra dorm bed(s), please also book this separately online.

If you would like to add another room to your booking, please book it separately using the website.

Unfortunately, we cannot change the date on a confirmed booking. Any date change is treated as a cancellation and cancellation charges will apply.

Alternatively, you can make a separate reservation for the additional night(s) you require.

Unfortunately, we cannot change the hostel location you have booked. If you wish to change the location, this is treated as a cancellation.

You can cancel your booking using just your booking reference and the email you used to book.

All booking cancellations are processed in line with our booking terms & conditions. Bookings made with a promotional code are non-refundable.

We cannot change the name on a booking once this has been confirmed.

If you booked using the wrong name, this is treated as a cancellation. You can cancel your booking using just your booking reference and the email you used to book.

All booking cancellations are processed in line with our booking terms & conditions. Bookings made with a promotional code are non-refundable.

What changes would you like to make?
Please select all options that apply.

Once you have paid your deposit to confirm your booking, you may reduce your guest numbers once only by up to 15%, free of charge, provided the change is made at least 12 weeks (84 days) before arrival. Any further reductions will be subject to cancellation charges.

If you wish to increase your guest numbers, please let us know as soon as possible. Increases to guest numbers will be subject to availability.

Please note that any changes to group booking numbers must be finalised no later than 12 weeks before arrival.

Your booking details

All upcoming bookings at YHA London Oxford Street have been transferred to the hostel's new operator, Astor Hostels. For any queries including requests to change or cancel your booking, please go to www.astorhostels.com.

Your contact details

Group booking details

Are you a trade agent?

Do you know your exact group breakdown?

Please enter your new group size and breakdown below:

Please enter your new group size and breakdown below:

How many of your group are leaders?

Group leaders:

How many of your group are attendees (not leaders)?

Guests aged 0 to 25 years:

Guests aged 26 years and over:

Important: Please make sure the number of leaders, attendees and any bus or coach drivers add up to the total group number.

Do you need a room for bus or coach drivers?

Is there any additional information that you would like to tell us? This includes other guest requirements such as access considerations, rooming requests or further information about your group.

What would you like to change your board basis to?

Is there any additional information that you would like to tell us about your meal choices?

Unfortunately, we cannot change the date on a confirmed booking. Any change is treated as a cancellation and cancellation charges will apply.  

If you want to add an additional night to your booking, or if you wish to discuss your booking, please call 01629 592700.

Unfortunately, we cannot change the hostel location you have booked. If you wish to change the location, this is treated as a cancellation. If you wish to cancel your booking please call 01629 592700.

What change do you require?

If you have any additional requirements, such as adding or removing a meeting room or activity package to your booking, needing additional space for a travel cot or request an accessible room, please detail these here. Please include as much information as possible to help us support your group’s request:

What changes would you like to make?

You don't need to notify us the number of guests changes if you still fit in the hostel you've booked.

If you're planning on bringing more guests and would need to look at a larger property to accommodate the extra guests, please call our team on 01629 592700. 

Dogs are welcome to stay at many of our Exclusive Hire sites. You can add up to 4 dogs to your booking for a charge of £50 per dog for the duration of your stay. Please call our team on 01629 592700 to add a dog to your booking.

Unfortunately, we cannot change the date on a confirmed booking. Any change is treated as a cancellation and cancellation charges will apply.  

If you want to add an additional night to your booking, or if you wish to discuss your booking, please call 01629 592700.

Bookings should always be made in the name and address of the person who will be staying. We are unable to change the name on a booking once this has been confirmed.

If you booked in the wrong name this will be treated as a cancellation and charges will apply, you will then need to rebook using the correct name.

Unfortunately, we cannot change the hostel location you have booked. If you wish to change the location, this is treated as a cancellation.

If you wish to cancel your booking you can log in to your account that you made the booking with and go to "My bookings". From there you can cancel your booking. 

It is important to remember that some bookings may not be refundable as they have been made with promotional codes making them non refundable. All booking cancellations are processed in line with our booking terms & conditions.

Please let us know the specific facilities you would like to add to your booking:

Please be aware that any requested changes are subject to availability and may result in a change to the total booking cost in line with YHA Booking Terms and Conditions.

Once your request has been submitted, the change to your booking will be actioned and YHA will contact you to confirm the changes to your booking.