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To change your address, simply log into your online account and select 'My Profile'. From there, you can change your address, reset your password and more.

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To delete your online account, simply log into your online account and select 'My Profile'. From there, you can update any of your details as well as delete your online account.

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Is something has changed and you need to alter or cancel your booking you can log in to your account that you made the booking with and go to "My bookings". From there you can change your bookings or cancel them. You can also request to change or cancel your booking online. 

It is important to remember that some bookings may not be refundable as they have been made with promotional codes making them non refundable. All booking cancellations are processed in line with our booking terms & conditions.

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We aim to process all refund applications within 28 days. Our refund process is not automated and all refunds are processed manually by our team.

If your refund application has been submitted, it is in our processing queue. We are working hard to get all applications processed as quickly as possible and we thank you for your patience.

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The best way to find availability is to use the calendar on each hostel page. If you're not seeing any availability for a specific type of accommodation, it may be that the hostel is fully booked, space is being temporarily held for potential group bookings or the specific type of accommodation is not available in that season.

Every property is different - most hostels offer Exclusive Hire (where you can book the entire place) between October and Easter. Please see each hostel page for the latest availability.

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When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

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If you have not received your confirmation email, please check your spam or junk folder. 

To view your orders and order summary, you can log in to your account to view your order information.

If you have still not received your email within 24 hours, you may have to contact us.

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When you make an Exclusive Hire booking for more than 8 weeks in advance, we require a 20% deposit to secure a booking which is part of our terms and conditions. 

Bookings made less than 8 weeks (56 days) in advance require full payment at the time of Booking.

However, if you need to be invoiced or can only pay by cheque, we will hold the booking for up to one week. If payment is not received within this time, the booking will be cancelled

If your payment details change after we have taken the deposit but before the next payment, We are required to make at least one attempt to process your refund to your original payment method. If this attempt fails, a member of our team will contact you to collect your bank details so that we can issue the refund via bank transfer.

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Is something has changed and you need to alter or cancel your booking you can log in to your account that you made the booking with and go to "My bookings". From there you can change your bookings or cancel them. You can also request to change or cancel your booking online. 

It is important to remember that some bookings may not be refundable as they have been made with promotional codes making them non refundable. All booking cancellations are processed in line with our booking terms & conditions.

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You can book up to 18 months in advance. Every property is different - most properties offer Exclusive Hire between October and Easter, however, some are available outside of these periods. Please see each hostel page for availability.

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We aim to process all refund applications within 28 days. Our refund process is not automated and all refunds are processed manually by our team.

If your refund application has been submitted, it is in our processing queue. We are working hard to get all applications processed as quickly as possible and we thank you for your patience.

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For most Exclusive Hire stays, the check-in is available from 4.00pm on the day of arrival. On the day of departure you are asked to vacate by 10am.

Please check the hostel you are staying at for the most accurate information as the check-in times can vary depending on the hostel. 

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Yes - the manager will meet you on arrival to show you around and hand over the keys. After that the property is all yours - you can come and go as you please!

At some of our properties, the hostel manager or staff may live on site. Other guests may be elsewhere onsite at some properties but will not have access to the building you've hired (see hostel pages for details).

Please rest assured that they are always in a separate area and will not invade your privacy.

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If you have a question relating to invoices, payments of receipts then please contact YHA’s group payment team who will happily assist you.

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When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

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If you have not received your confirmation email, please check your spam or junk folder. 

To view your orders and order summary, you can log in to your account to view your order information.

If you have still not received your email within 24 hours, you may have to contact us.

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When a property is being hired out through YHA Exclusive Hire, we need to make sure that all the facilities, such as kitchens and bathrooms, are sufficient for your stay. This could mean that sometimes we need to limit bed numbers in order to ensure a comfortable experience. It may also be for health and safety restrictions so the information provided in the access statement may differ from the hostel page.

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To make an amendment and/or a cancellation of a group booking, you need to contact our groups team to discuss the change.

It is important to remember that some bookings may not be refundable as they have been made with promotional codes making them non refundable. All booking cancellations are processed in line with our booking terms & conditions.

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If you have a question relating to invoices, payments of receipts then please contact YHA’s group payment team who will happily assist you.

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If you're not seeing any availability for a specific type of accommodation, it may be that the hostel is fully booked, space is being temporarily held for potential group bookings or the specific type of accommodation is not available in that season.

To find out availability for groups, contact our groups team to find out what hostels are available.

Every property is different - many hostels offer Exclusive Hire (where you can book the entire place) between October and Easter. Please see each hostel page for the latest availability.

Information message

When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

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If you have not received your confirmation email, please check your spam or junk folder. 

If you have still not received your email within 24 hours, you may have to contact our groups team.

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YHA travel trade partners have access to a wide range of options for great value accommodation in major cities and tourist destinations across England and Wales. To qualify for YHA travel trade rates you must complete our travel trade partner application form.

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If you have a question relating to invoices, payments of receipts then please contact YHA’s group payment team who will happily assist you.

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To make an amendment and/or a cancellation of a travel trade booking, you need to contact our travel trade team to discuss the change.

It is important to remember that some bookings may not be refundable as they have been made with promotional codes making them non refundable. All booking cancellations are processed in line with our booking terms & conditions.

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If you're not seeing any availability for a specific type of accommodation, it may be that the hostel is fully booked, space is being temporarily held for potential group bookings or the specific type of accommodation is not available in that season.

To find out availability, contact our travel trade team to find out what hostels are available.

Information message

When you choose to stay with YHA you are supporting one of the nation’s leading youth charities. Our hostels welcome people of all ages, and one of the unique features of YHA is how our hostels can accommodate school and youth groups, adult groups, families and individual travellers. 

In 2020, YHA appointed an independent safeguarding auditor to review YHA admissions arrangements. YHA asked what a leading youth charity could do to further improve its arrangements to provide a safe environment for all of our guests and, in particular, young people. The recommendation was to implement a request for photographic ID to those that wished to use our services. As a result we have implemented these recommendations and updated our admissions policy and booking terms & conditions.

When staying with YHA, all guests over the age of 18 need to provide photographic ID for dorms, private rooms and Camping & Cabins bookings. Only the lead booker for Exclusive Hire needs to provide photographic ID.

Thank you for your support in making YHA an even safer place.

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If you have not received your confirmation email, please check your spam or junk folder. 

If you have still not received your email within 24 hours, you may have to contact our travel trade team.

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As well as dorm rooms, YHA offers various types of experiences and accommodation.

Plenty of our hostels have private rooms and many even have en-suite bathrooms. 

Hostels are great places for groups to enjoy a break away. YHA Exclusive Hire allows you to hire out the whole of the building for you and your group at a set price during the year. Perfect for family gatherings, celebrations and activity breaks. 

We also offer a range of camping options too. You can stay in camping barns, camping pods, airstreams, landpods and much more. You can also bring your own tent to some hostels too.

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When staying in a hostel, all bedding is provided (including pillows). Please refrain from bringing your own bedding or sleeping bags. This allows us to maintain a high-quality, clean environment for all guests.

Most of our hostels do not supply towels as standard. Please bring your own towel when staying with us or you can rent a towel (bath sheet size) from the hostel.

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Hairdryers and/or kettles are not provided in the rooms at most YHA hostels. In a limited number of hostels, we offer premium rooms which may contain a hairdryer or a kettle. Please see the hostel page for more information. 

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Some properties are able to provide free parking at the property but some do not offer free parking. These hostels may have access to paid on street parking instead.

Due to some of our hostels being remote, it can sometimes mean that the parking is a distance away from the hostel.

You can find all the information about a specific hostels parking on the hostel page.

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WiFi is available at many of our hostels. It is free for guests to use in communal areas or throughout the hostel at selected locations. Check the facilities section of the hostel page for more information.

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Some properties are able to provide luggage storage, but it is not provided as a standard facility in every hostel. Please check the relevant hostel page.

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As well as being perfectly positioned in the best locations for cycling holidays, a large proportion of our hostels have secure cycle storage - giving you peace of mind when you're taking a break from your cycling adventure. Find a hostel with cycle storage or check the relevant hostel page.

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We have an incredibly diverse network of hostels, from rural castles and listed buildings to inner city, purpose-built buildings.

Some of our hostels have some adaptations which may make them suitable for wheelchair users and people with mobility impairments. For more details, please read the access statement on each hostel page (located below the facilities section).

If you have any access requirements, please let us know in the special requests section when booking. We can then find the best way to meet your needs.

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Some properties are able to provide these facilities but they are not provided as standard. Please check the relevant hostel page.

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Many of our hostels have licensed bars on site. Due to our responsibilities as the licence holder, it is not possible to let anyone staying at (or visiting) the hostel to bring their own alcohol. This does not apply to those hostels without a licence or when you have booked the whole premises under our Exclusive Hire arrangements.

We expect all our guests to behave responsibly at all times and adhere to our behaviour policies and the conditions of booking. Thank you for your understanding and support. You’ll find that all of our bars offer a good range of very reasonably priced alcoholic drinks and beverages, including the local offering and a team ready and willing to serve you.

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For details on the hostel layout, it is best to check the individual hostel page and read hostel’s access statement. The access statement can be found on each hostel information page below the facilities section.

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People of all ages are welcome at YHA.

Guests aged under 16 must be accompanied by an adult aged 18 years or older. Under 12s are not permitted in dorm rooms.

Children under 3 can stay with us for free. Please inform us if there is an infant in your group during the booking process. You can leave a note in the 'Special requests' section when booking online or tell an adviser if booking over the phone.

If you are booking the entire place through YHA Exclusive Hire, the lead booker must be aged 21 or older.

While most hostels don’t have age restrictions, some sites may be unsuitable for young children. It is always good to check beforehand by viewing the relevant hostel page.

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We have cafés, bars and restaurants across England and Wales. For opening hours, visit the relevant hostel page and check the need to know section.

Catering is not available when using a hostel on an Exclusive Hire basis. Most of our properties have self-catering facilities available for guests to use.

If you want a fully catered experience for your group, speaking to one of our groups advisors may be the best option for you. 

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The maximum length of stay at one location is 14 nights. Following any period of stay of 14 nights, guests may not return to any hostel for at least 7 nights.

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The from prices shown for accommodation products on yha.org.uk are YHA's lowest available rate in each accommodation category, based on a per product, per night basis over the next two months. Prices may vary for stays at different times of the year.

• 'Bed in a shared room from' refers to the lowest available rate for the use of a single bed within a shared dorm.
• 'Private rooms from' refers to the lowest available rate for a private room.
• 'Camping & Cabins from' refers to the lowest available rate for our Camping & Cabins accommodation - this could be pitch-up camping (if offered by the specific hostel) or one of our glamping products.
• 'Entire place from' refers to the lowest available price for hiring the whole building through YHA Exclusive Hire.

When you enter dates and guests into the search, the from prices shown are YHA's lowest available rate in each accommodation category, based on a per product basis for the specific dates provided. Prices may change during the booking process.

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YHA members get 10% off the cost of accommodation and any meals selected at the time of booking. What's more, you'll get an additional 5% discount if at least one guest is under 26.

Our member and under 26 discounts cannot be applied in conjunction with any other offer. See full details on how you can save up to 15% on your booking.

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Don’t say this is goodbye!

Our members are a valuable part of YHA. Not only do you get access to some great member discounts, you’re also part of a support network for the important work we do as a charity for young people.

If we can’t convince you to stay and membership just isn’t for you right now, please complete our membership cancellation form.

YHA membership is non-refundable unless you're still within the 14-day cooling off period. You'll be able to claim a refund as long as you haven't booked a discounted stay within two weeks of purchasing your membership.

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You'll need to log in if you are already a member or sign up as a member on YHA.org.uk before you make your booking to obtain the 10% member discount. If you aren't already a member, you can purchase membership in the checkout when you book.

You can also book in person at any of our hostels or over the phone through our contact centre.

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Your online membership and membership number is personal to you.

YHA members get 10% off the cost of accommodation and any meals selected at the time of booking. This discount is applied when you are the lead booker so, as long as the booking is made in your name, your member discount applies to the whole booking.

Member discount is not available for groups of 16 or more, except for Exclusive Hire bookings.

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To access exclusive member-only promotions and claim your discounts with our partners, follow these steps:

1. If you do not already have an online account, sign up at yha.org.uk
2. If you already have an online account, simply log in at yha.org.uk
3. Once you arrive at the 'My Account' dashboard, select 'My YHA Membership'

You should now see your full member benefits, and instructions on how to use them.

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You'll get a new membership card in the post each year, as long as your membership remains active.

If you have lost your YHA membership card, don't worry!

When travelling in England & Wales you do not need to present your membership card upon check in, your discount will be valid as long as your membership is active at the point of booking and your membership number is visible on your reservation.

If you decide to make a future reservation at reception, you will be asked to provide proof of active membership in order to obtain any future discounts.

If you are travelling outside of England & Wales, you can call us and we can send you a replacement card (£2.00 fee applies).

Life members can request a replacement card for free.

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You don’t have to be a member to stay with YHA. However, when you become a member, you save on every booking with us and gain access to a range of brilliant member benefits.

You'll also get automatic membership with Hostelling International – perfect if you’re planning to travel outside England and Wales.

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Yes. You can cancel your YHA membership within 14 days of purchase if you no longer wish to be a member. You'll be able to claim a full refund as long as you haven't booked a discounted stay within this two-week period.

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If you live outside the UK, you will not be eligible to purchase a YHA membership online.

We suggest that you buy Hostelling International membership (recognised in over 4,000 hostels worldwide) or buy membership in your home country before you travel.

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To use your Hostelling International membership discount, simply enter your membership number manually at the checkout when making a booking.

You'll need to show proof of an active membership on arrival at the hostel. If you cannot provide proof of membership, you will be required to pay the difference between member and non-member rates at check-in.

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There are many ways to support YHA beyond booking a stay at a hostel. As a charity, we are ever grateful for all the support we receive, whether that’s through you becoming a member, giving up your time to volunteer for YHA or even making a donation.

How you can support YHA

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Our teams are based across England and Wales — in our hostels, at our National Office in Matlock, Derbyshire, or in remote/hybrid roles anywhere in the UK. Working for a charity like YHA could see you greeting guests in the centre of London, running activities for schools in the Lake District or making beds in a 800-year-old castle.

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We have been enriching the lives of young people since 1932, so you can trust us to provide you with expert guidance on how to plan a residential that is perfectly tailored to your needs. Over 60 of our sites have LOtC accreditation, the most of any provider in the UK, so you can be confident that you are making the right choice for your educational school trip.

To find out more contact our friendly team today. We’ll ensure you have all the information you need to start planning the school trip of a lifetime at the great value prices you can expect from YHA.

Contact our groups team

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Volunteering with YHA is a great way to learn new skills, boost your CV, give something back and even travel. Thinking of giving it a go? Great! YHA has plenty of volunteering opportunities in the UK to get involved in.

View volunteering opportunities

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YHA offers flexible meeting and conferencing facilities, high-quality accommodation and spacious communal areas.  

With meeting and conference facilities for up to 100 delegates, YHA gives you access to the luxury of a Grade I listed building, the breath-taking scenery of a National Park, or the convenience of a city centre - all at an unmatchable price.  

You can book a meeting room by completing our meeting room enquiry form.

View all meeting rooms