Our promise to you
It is our aim to provide you with the best possible experience from your initial booking enquiry right through until the end of your stay.
It is our promise to you that we will deliver the highest possible standards of customer service throughout your YHA journey.
Through our Customer Charter, we will:
- Put your needs at the heart of everything we do
- Provide a professional and friendly service at all times
- Have the confidence and knowledge to advise you correctly
- Deliver clear and informative communications and marketing messages
- Be understanding and helpful when receiving complaints and comments
- Follow our customer-friendly terms and conditions
If you feel that we have fallen short at any point we would love to hear from you. Please contact us at [email protected]. Your complaint, concerns and feedback will be received and resolved with professionalism and a person-centred approach.
Share your feedback
We always encourage feedback from our customers as it is an essential tool for our continuous development. If you feel that we have fallen short at any point we would love to hear from you. We're just as keen to hear about all your great experiences too.
Please contact us at [email protected]. Your complaint, concerns and feedback will be received and resolved with professionalism and a person-centred approach.
You can also find out how to make a complaint.