Request a booking cancellation

​​​​​​Before you submit a request...

Upon submission of the form your booking will be cancelled. If you are due a refund, you will receive this within 28 workings days. If you have booked on Promotional Terms and Conditions then no refund will be due.

If you booked direct with YHA through, by calling our contact centre or through a hostel and you wish to cancel your booking then please complete the form below.

If you made your booking through a third-party provider then please cancel with the third party directly

If you are due to arrive in the next 48 hours, please call the hostel directly to cancel your booking. The hostel’s telephone number can be found on the individual hostel’s page.

Your booking details
This should look something like xxx-xx-xxxxx or xxxxx/xxxx/xxx
Contact information
Please provide us with your contact details in the event that we may need to contact you regarding your cancellation.