Before you submit a request
Upon submission of the form your booking will be cancelled.
If you are due a refund, you will receive the balance, less any amount you kindly chose to donate as part of your cancellation request.
We aim to process all refund applications within 28 days. Our refund process is not automated and all refunds are processed manually.
If you have already submitted a refund application, it is in our processing queue and will be processed as quickly as possible. Thank you for your patience.