Request a booking cancellation

​​​​​​Before you submit a request...

Upon submission of the form your booking will be cancelled.

If you booked direct with YHA through, by calling our contact centre or through a hostel and you wish to cancel your booking then please complete the form below.

If you made your booking through a third-party provider then please cancel with the third party directly

If you are due a refund, you will receive the balance, less any amount you kindly chose to donate as part of your cancellation request. Under normal circumstances we aim to process all refund applications within 28 days. Unfortunately, due to unprecedented demand refunds are currently taking longer than this. Our refund process is not automated and all refunds are processed manually, with significantly reduced staffing levels.

If you have already submitted a refund application, it is in our processing queue. We are working hard to get all applications processed as quickly as possible and we thank you for your patience at this challenging time.

Your booking details
Your hostel booking reference should be in the format of xxx-xx-xxxxx.
Contact information
Please provide us with your contact details in the event that we may need to contact you regarding your cancellation.
Please consider donating your refund
Donation image

Help us continue our work by donating some or all of your refund. As a charity, your support is vital to us. When the nation recovers, with your help, we will give a number of NHS and other keyworkers a well-deserved free break. Thank you

Are you a UK taxpayer making a personal donation?

With Gift Aid, your donation could be worth 25% more at no extra cost to you!

By checking this box you agree: I am a UK taxpayer and understand that if I pay less Income and/or Capital Gains tax than the amount of Gift Aid claimed on all my donations in that tax year, it is my responsibility to pay any difference. Please treat all donations I make as a Gift Aid donation until further notice.