Request a booking cancellation

Please be aware that when cancelling or amending a booking, YHA booking terms and conditions will apply.

Using this form

You can use this form if you booked direct with YHA, either by:

  • using our website at
  • calling our contact centre
  • making a booking through a hostel

If you booked as a group or through a third-party, please read our cancellation and amendment guidance​​​.

​​​​​​Before you submit a request

Upon submission of the form your booking will be cancelled.

If you are due a refund, you will receive the balance, less any amount you kindly chose to donate as part of your cancellation request.

We aim to process all refund applications within 28 days. Our refund process is not automated and all refunds are processed manually.

If you have already submitted a refund application, it is in our processing queue and will be processed as quickly as possible. Thank you for your patience.

Your booking details
Your hostel booking reference should be in the format of xxx-xx-xxxxx.
Contact information
Please provide us with your contact details in the event that we may need to contact you regarding your cancellation.
Please consider donating your refund
Donation image

Help us continue our work by donating some or all of your refund. As a charity, your support is vital to us. Your donation will go to our No Child Left Behind fund, which helps ensure children do not miss out on a residential school trip due to their family’s financial circumstances.

Are you a UK taxpayer making a personal donation?

With Gift Aid, your donation could be worth 25% more at no extra cost to you!

By checking this box you agree: I am a UK taxpayer and understand that if I pay less Income and/or Capital Gains tax than the amount of Gift Aid claimed on all my donations in that tax year, it is my responsibility to pay any difference. Please treat all donations I make as a Gift Aid donation until further notice.