Temporary changes to booking T&Cs for existing bookings*
For individual (non-group) bookings made before 16th March 2020 for arrivals up to 31st July 2020 we have waived cancellation fees, regardless of what your booking terms and conditions say. This will enable you to receive a full refund. This applies to cancellation requests submitted from 16th March 2020.
For group bookings and Exclusive Hire bookings, we are working to ensure no school, group or charity is out of pocket. Group bookings will be refunded where they can't be reallocated to a later date or make a claim on their insurance.
*Please note, these temporary booking Terms & Conditions will be reviewed regularly and are subject to change without prior notice.