Email - Ask a question
Simply email our team and we'll help
you with your enquiry.
What are hostels?
Youth Hostels are a fantastic home from home when travelling. Hostels provide quality accommodation with affordable prices, which means you can see and experience more of what you want, without paying high end prices. They are situated in great locations throughout England and Wales including cities, tourist hotspots and more rural locations. Plus, if you're travelling alone, they're a great place to make friends!
Who stays at hostels?
Anyone can stay at Youth Hostels! YHA is open to all and everyone is welcome.
What can I expect when I stay with YHA?
You can be assured of a warm welcome and comfortable and clean accommodation. Our hostels have facilities that are suitable for families, individuals, groups or outdoor enthusiasts.
Can we hire out the whole Youth Hostel?
Hostels are great places for groups to enjoy a break away. YHA Exclusive Hire allows you to hire out the whole of the building for you and your group at a set price during the year. Perfect for family gatherings, celebrations and activity breaks, visit YHA Exclusive Hire for more information and available hostels.
Will my room be cleaned if I stay for longer than one night?
Your room should be hoovered, bins emptied, and showers and toilets cleaned every day.
Do I have to share a room?
You don't have to share a room if you don't want to. Plenty of Youth Hostels have private rooms, family rooms and some even have en-suite bathrooms. Remember - sharing rooms is a fantastic way of meeting new people and what hostelling is all about...plus it's cheaper!
Do you offer different types of accommodation?
YHA offers various types of experiences as well as hostelling. We have bunkhouses, campus accommodation, camping barns, camping pods, glamping and camping facilties. For more information on our various accommodation types, please click here.
What is an Affiliate?
Affiliates cover areas where we have no YHA hostels. They are accommodation providers which are recommended by YHA but aren't YHA hostels. Therefore there will be different terms and conditions when booking and you will be unable to use your YHA membership. Please see the hostel pages for more information.
Can I bring pets to stay at YHA?
Dogs are welcome to stay in most of our camping and cabin accommodation. Find out more information here. Unfortunately pets, including dogs, are not allowed in our Youth Hostel accommodation. This is a consideration of other guests who may be allergic as well as the logistics of pets staying. We do, however, accept registered assistance dogs – please stipulate this when booking.
Do I have to do chores like in the old days?
No - you certainly do not have to do chores. Staff will look after all the cleaning, so you can get on with enjoying your stay. We even make beds now so that when you arrive you're free to relax, explore and even get your head down!
What’s the difference between private and family rooms?
You may have noticed that a number of our hostels boast both private and family Rooms. These are essentially the same room, but a family room needs to be booked by a party which includes a guest under the age of 18. This allows the party to receive a better room price, based on the fact that their number includes a young person. As a youth charity we want to encourage young people to travel. Therefore we reward groups travelling with U18s with discounted ‘family room’ or ‘U18 dorm’ rates.
Do I need to be a YHA member to stay?
No – you don’t have to be a YHA member to stay at a Youth Hostel. However, when you do become a member, you pay less when you stay with YHA and gain access to brilliant member benefits as well as an automatic membership with Hostelling International – perfect if you’re planning on travelling abroad. Find out more about YHA membership here.
Are there any age restrictions?
Whilst most hostels don’t have any age restrictions, there may be some hostels that are unsuitable for young children or guests with disabilities. It is always good to double check beforehand by checking the relevant hostel page on the YHA website. You must be over 18 to stay in a YHA hostel by yourself. If you are 16 or 17 you can stay with YHA as long as you are travelling with another person of the same age or an adult.
Can I book for more than 16 people?
We offer a range of locations and packages which will suit any group. If there are less than 16 people in your party then you are able to book online. If there are more than 16 people in your group, you will not be able to book online. Please fill out an enquiry form here and one of our team will be in touch.
I've not received my booking confirmation, what should I do?
The site will send you an email following registration, update of details, enquiry and purchase. If you've not received an email then check your spam/junk folder. If your mail system has identified the email as spam/junk then you will need to add YHA to your safe sender list. If the email is not in your junk mail folder then please email us on email@example.com
What time is check-in and check-out?
Check-in and check-out times vary from hostel to hostel. Please check the hostel page for more information
Do you still produce a guide book?
We no longer produce a YHA guidebook. The most up to date information regarding our hostels can be found on the YHA website.
Can you explain your pricing?
“Rooms from”: this is used to refer to the lowest available price for a room which can be wholly booked. This could be either a family room or a private room, depending on the hostel and the room-types the hostel has available. “Beds from”: this is used to refer to the lowest available price for the use of a single bed, usually within a dorm room. Please note, this is an adult bed price, so it is possible that an under 18 dorm bed could be slightly cheaper. “Family rooms from”: this is used to refer to the lowest available price for a family room. Family rooms must have at least one person under the age of 18.
Is it possible to cancel or amend a booking?
It is possible to amend and cancel bookings, as long as you ensure you give at least 24 hours’ notice (before 12 noon on the first day of your booking). To do so, you will need to call the Contact Centre to speak to an advisor, who will be able to assist you with the necessary changes you wish to make. Please note: bookings made using a promotional code are non-refundable and non-transferable. For more information, please refer to our terms and conditions.
How long can I stay at a YHA hostel for?
The maximum length of stay at one location is 14 nights. Following any period of stay of 14 nights, guests may not return to any hostel for at least seven nights.
Food & Drink
Are self-catering facilities available?
Most hostels have self-catering facilities, however it’s always good to double check on the hostel page before you book.
Can we buy food and meals at the hostel?
Most Youth Hostels now provide a delicious meals service including a buffet-style breakfast, packed lunch and evening meal, all served in our hostel restaurants. Where hostels have a licensed bar, alcohol is also available to purchase. Some of our hostels have a café offering light bites and refreshments throughout the day. You can still prepare your own meals in most of our hostels too, if you wish. Meals can be pre-booked online as part of your hostel booking. Have a look at some of the food we have available at our hostels here.
Can I bring alcohol?
Please note that most of our hostels have licensed bars on site. Because of our responsibilities as the licence holder it is not possible to let anyone staying at, or visiting the hostel, bring their own alcohol. This does not apply to those hostels without a licence or when you have booked the whole premises under our Exclusive Hire arrangements. Please note that we expect all of our guests to behave responsibly at all times and adhere to our behaviour policies and the conditions of booking. Thanks for your understanding and support. You’ll find that all of our bars offer a good range of very reasonably priced alcoholic drinks and beverages, including the local offering and a team ready and willing to serve you.
Is bedding provided?
When staying in a hostel, all bedding, including pillows, is provided for you. Please note: We ask customers who are staying in our hostels to refrain from bringing your own bedding/sleeping bags. This allows us to maintain a high quality, clean environment for all guests. If you are staying in a camping barn, you will need to bring a sleeping bag or bedding. Please check the hostel pages for more information.
Is there a hairdryer or kettle in the room?
These items are not provided in the rooms at most YHAs. In a limited number of hostels, we offer Premium Rooms which may contain a hairdryer or a kettle - please see the hostel page for more information. A lot of our hostels have self-catering facilities which will include kettles, contact the hostel directly for more information.
Where can I put my belongings?
Any luggage that doesn’t contain valuables, such as clothes and toiletries are usually left in your room. We recommend that any phones, cameras, laptops, passports etc should be kept on your person or safeguarded if you are staying in a dorm room. Most larger hostels will have a safe or lockers, however some of the smaller ones do not. Unfortunately, Youth Hostels are not held responsible for any lost or stolen items.
Is there Wi-Fi available at the hostel?
Wi-Fi is available at a number of our hostels. It is free for guests to use in communal areas or throughout the hostel at selected locations. Check out the facilities section of the hostel page for more information.
Do I need to take a towel?
You can rent a 500gsm towel or you can buy a YHA branded, 500gsm towel at the hostel. Alternatively, please bring your own towel/s. In certain hostels and selected rooms, towels are provided. Please check the Need to Know section on the hostel pages for more information. All bedding is provided.
What provisions and facilities do you have for disabled customers?
At YHA, inclusivity and equality are at the heart of what we do. While we are still far from satisfied with the progress we have made towards achieving fully accessible facilities, we are proud of the work we have done so far. A list of hostels with adaptations for those with mobility impairments is available here (link to accessibility page). Also, the majority of our hostels have access statements available to read on their individual hostel webpage. If you are still uncertain, or are unable to find the information you require, please call on 0800 0191 700, or email firstname.lastname@example.org.
Do YHA hostels have luggage storage facilities?
Many of our hostels have storage rooms or lockers which allow guests to safely store their luggage. Please check the facilities section of the hostel webpage, where the presence of a luggage store should be indicated. If you are still unsure, please either contact the hostel directly or email email@example.com
Do YHA bedrooms have power points in them?
The majority of YHA bedrooms have power sockets within them. We are a long way into the process of rolling out a standard specification of bed across our network, which includes a power socket, a USB port and a small shelf for storage of your mobile device whilst it is charging on every bed. For more information about the specifics of a room you have booked or are thinking of booking, please contact the hostel directly..
Do YHA’s hostels have self-catering kitchen facilities?
Most of our hostels do have self-catering kitchen facilities. We know that to many, the essence of hostelling means cooking your own food in a communal space, whilst getting to know others. For more information about the kitchen facilities available at an individual hostel, please see the ‘Food & Drink’ tab of the hostel’s webpage.