Get in touch

Got a question about your upcoming booking, membership or online account? We’re here to help.

How can we help?

Please let us know what your question is regarding so we can send it to the relevant team.

Contact details

Please provide us with more information on what you would like help with.

Manage your booking

You can easily cancel or change your booking online.

Manage my booking

Report a website fault

Use our fault report form to report a technical fault or other errors on yha.org.uk.

Report a fault

Cancel my membership

You can easily request to cancel your YHA membership online.

Cancel my membership

Other ways to contact us

 Call our team

Useful information

Emergency out-of-hours number

If you are due to stay with us tonight and need to contact us urgently, use our out-of-hours emergency number.

Out-of-hours emergency number: 0333 800 1503

Write to us

YHA (England & Wales)
Trevelyan House
Dimple Road
Matlock
DE4 3YH

Travel trade

Unforgettable trips your clients will love.

Travel trade

[email protected]

Press and media enquiries

Journalists and influencers, contact our press team with any enquiries you might have. 

For press enquiries contact Anna Melton:

Tel: +44 7837 108559

Email: [email protected]

Corporate press enquiries

For corporate press enquiries contact the CEO's office:

Tel: +44 1629 592772

Tel: +44 1629 592600

Emergency press enquiries

For press emergencies out of office hours:

Tel: +44 1629 592696