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"Booking" means a booking for a stay at a Youth Hostel and includes accommodation, any meals and any Third Party Services;
"Contract" means the agreement between us and you to fulfil a Booking or purchase a Product;
"Customer" means any customer who makes or is making a Booking with YHA or purchases a Product from YHA and references to 'you' and 'your' shall have the same meaning;
"Group" means an organised, official group of 5 or more people formed with a constitution and/or memorandum and articles and as explained in further detail in clause 4.
"No-Show" means a guest who does not arrive and gives no notice or indication of intent
"Product" means a book, souvenir or other product sold by YHA;
"Third Party Services" means WiFi, attraction tickets;
"Writing" means letter, fax or email;
"YHA" means the Youth Hostels Association (England and Wales);
"Youth Hostel" means a youth hostel run by YHA;
1.2 These conditions and any matters referred to by us, form the entire understanding between you and us and supersede any prior promises, representations (unless fraudulent) or undertakings.
1.3 Any omission or error in any sales literature, web page or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of making a Booking or purchasing a Product or as soon as is reasonably possible thereafter.
1.4 The provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded from the Contract so that no third party may claim any rights under any Contract.
1.5 Different types of membership are available to suit all our Customers, click here to reach our membership home page or call 01629 592700 or 0800 0191 700 for a full list. Membership is subject to a 14-day cooling off period after which time it is non-refundable.
2.1 All Bookings and Products are subject to acceptance by us and we will confirm such acceptance to you by sending you an e-mail that confirms that the Booking or the purchase of the Product has been successful. The Contract between us will only be formed when we send you this confirmation. If you have made multiple orders, the Contract will only relate to the order or part of the order which has been confirmed as successful. All Bookings and Products are subject to availability and YHA reserves the right to decline any Booking or purchase of a Product at its discretion.
2.2 A Booking cannot be amended unless agreed between an authorised representative of YHA and you.
2.3 Bookings to stay at a Youth Hostel may be made by visiting our website at www.yha.org.uk, by telephoning the YHA Contact Centre or by telephoning the hostel direct.
2.4 Members rates are only available by booking directly with YHA (England and Wales). If you book at a member price, you will be required to provide proof of membership or purchase the relevant membership upon arrival (see clause 1.5). If you do not hold or buy membership, you will be required to pay the published overnight rate as at the time of your booking.
2.5 By making a Booking or purchasing a Product you warrant that you are legally capable of entering into a binding contract and that the information you have provided to us is correct. All Bookings and purchases made by telephone, fax or other forms of distance communication are made subject to these terms and conditions and the person placing the Booking warrants that he/she has the full authority to do so on behalf of all the persons they are making a Booking for, and confirms that all such persons are aware of and accept these conditions.
3.1 Payments shall be made in such format as we may agree with you when you place an order.
3.2 In order for us to confirm your Booking or purchase you must pay us the appropriate sum, as set out below: -
3.2.1 for Bookings made via the YHA Contact Centre, the YHA Website or at a Youth Hostel, full payment is required when you request a Booking;
3.2.2 for Group Bookings (including multi hostel Bookings) made more than 6 months in advance a deposit of £1 per person, per hostel is required as an initial deposit at the time of booking. A further deposit of 25% of the full cost of the Booking less the initial deposit is required at least 6 months prior to the date of your arrival. The balance must be paid in full at least 8 weeks before the date of your arrival;
3.2.3 for Group Bookings less than six months in advance of your arrival date a deposit of 25% of the full cost of the Booking is required at the time of booking. The balance must be paid in full at least 8 weeks before the date of your arrival;
3.2.4 for Group Bookings 8 weeks or less in advance of the date of your arrival full payment is required at the time of booking.
3.2.5 for purchases of all Products full payment is required at the time of purchase.
3.3 If any payment under these terms and conditions is overdue, then without prejudice to our other rights and remedies we may cancel your Booking and/or we may suspend the supply and/or deliveries of any other services being provided to you by YHA.
3.4 Deposits payable under clause 3.2 are non-refundable except in the circumstances set out in clauses 6 and 7.
4.1 Groups are defined as being an organised official group having a constitution or memorandum and articles and comprising of 5 or more people. Such Groups are entitled to hold Group membership. These 'Groups' are entitled to Group terms and conditions and overnight discounts applicable to the relevant demographic of the Group when booking through the contact centre or direct with the hostel. If such Groups choose to book through the website they will be subject to non-Group terms and conditions and will have to make full payment at the time of booking.
4.2 People travelling as an informal group with friends or family are not entitled to Group membership and should purchase the appropriate memberships through the methods set out in clause 1.5.
4.3 Group leaders accompanying the Group are responsible for the discipline and behaviour of their Group. Group leaders are responsible for all damage caused by their action or inaction, or the actions or inactions of those in their Group. If any Group is given sole use of a Youth Hostel(s) it shall not offer for sale to the general public or publicly advertise the sale of Youth Hostel facilities or services without the prior written agreement of YHA.
5.1 Changes requested from the date your Booking is accepted will be treated as cancellations (see clause 6 below).
5.2 Any individual hostel may be cancelled without affecting the whole itinerary subject to clause 6.
5.3 subject to availability, you may change a Group Booking to a different Youth Hostel or different dates up to 6 months before your arrival date.
5.4 If, less than 6 months before your arrival date, you wish to change a Group Booking, such a change shall be treated as a cancellation and shall be subject to our standard refund policy (see clause 6.4), subject to the exception in clause 5.5.
5.5 A Group Booking can decrease its numbers once by up to 10% up to 28 days before arrival. Thereafter any additional decreases in Group numbers will be considered a cancellation and will be subject to our refund policy.
5.6 All changes shall be subject to the availability of a suitable alternative.
6.1 All Booking cancellations are subject to our refund policy, contained within this clause.
6.2 All refunds are calculated according to the time between notification of the cancellation being received by YHA and the time of the first night of your stay. The first night of your stay is defined as starting at 12pm.
6.3 Individual Bookings Your Booking must be cancelled via the method you used to create the Booking unless stated otherwise in these terms and conditions. For example, if your Booking was made on our website, the cancellation must be made through our website.
6.3.1 Single Youth Hostel Bookings
Please note that you cannot cancel part of a Booking without cancelling the whole Booking and re-booking. Such cancellations will be subject to our refund policy below.
|Cancellation of the whole Booking|
|24 hours or more notice||We will refund 90% of the total Booking.|
|Less than 24 hours notice||We will refund the total Booking less the full cost of the first night's stay including any meals and/or Third Party Services.|
|No Show||No refund|
Single Hostel Promotional Bookings are non-refundable and non-transferable.
6.3.2 Multiple Youth Hostel Booking
Please note that whilst you can cancel your whole Booking with one Youth Hostel from within your multiple Youth Hostel Booking, you cannot cancel part of a Booking with one Youth Hostel. If you wish to do this, you must cancel the whole Booking with that Youth Hostel and re-book.
|Cancellation of the whole Booking|
|24 hours or more notice||
We will refund 90% of the total Booking.
We will refund 90% of the total Booking.
|Less than 24 hours notice||
We will refund the total Booking less the full cost of the first night's stay including any meals and/or Third Party Services.
We will refund the cost of the stay at the cancelled hostel less the first night's stay at that cancelled hostel including any meals and/or Third Party Services.
6.4 Group Bookings Refund policy where less than 56 days' notice is given are set out on the sliding scale below. This is based on the total cost of your stay.
|No. of days||Cancellation of the whole Booking|
|more than 56 days||Varies according to the Booking - see clause 6.5|
|55 - 42 days||We will refund 70% of the total cost of your stay|
|41 - 28 days||We will refund 40% of the total cost of your stay|
|27 - 15 days||We will refund 10% of the total cost of your stay|
|14 days or less||No refund|
6.5 Promotional offer terms and conditions apply throughout the offer period for stays of one night or more at any participating YHA property and all reservations are paid in full prior to arrival. Any additional Products or services included in these offers cannot be cancelled. No amendments or refunds can be made and offers are non-transferable. Offers are available at selected locations only and are subject to availability. Advertised rates are inclusive of VAT. This does not affect your rights should YHA cancel your Booking in which case clause 7 applies.
6.6 Third Party Services
WiFi and attraction tickets are payable 100% in advance. Any such purchases will be considered part of your Booking and any cancellations of these Third Party Services will be dealt with in accordance with clause 6.3 or clause 6.4 as appropriate.
6.7 YHA Products
Books, souvenirs and other YHA Products can only be delivered to United Kingdom addresses, for delivery of YHA Products outside the United Kingdom please call YHA Customer Services team on 0800 0191 700 / +44 (0) 1629 592700; Monday - Friday, 8am - 8pm or Saturday 9am - 5pm. Products can be returned to us in their original condition and packaging within 30 days of the date you received the item for a full refund. Postage for returning such Products will not be refunded unless the item is faulty or damaged.
Donations are non-refundable unless an error is made by YHA during processing.
Gift vouchers are non-refundable.
Memberships are fully refundable through our contact centre for 14 days from the date of purchase, after which memberships are non-refundable.
In the unlikely event it becomes necessary to change your Booking, in total or in part, YHA will inform you as soon as is reasonably possible of any necessary changes. You will have the choice of: accepting the changed arrangements; or purchasing another Booking from YHA (and paying or receiving a refund in respect of any differences); or cancelling your Booking and receiving a full refund of all payments made.
We will not be liable to you if we are prevented or delayed in the performing of any of our obligations to you if this is due to any cause beyond our reasonable control including (without limitation): an act of God, explosion, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any form of government intervention; a third party act or omission; failure by you to give us a correct delivery address or notify us of any change of address.
9.1 YHA will ensure that the accommodation and /or other services you order from us are provided in accordance with these terms and conditions and shall be provided by us with reasonable skill and care.
9.2 Where an element of your Booking is not provided to the standard stated in clause 9.1 you must notify us within 28 days of the alleged breach. We shall then investigate the matter and if we have not delivered the services in accordance with clause 9.1 you shall be entitled to choose between: a full refund of the cost of your order (or, where appropriate, the relevant section of it) less any fees charged for changes requested by you; or a free stay to the equivalent value of the services complained of, where such dates are agreed in Writing by us.
9.3 We will not be liable to you by way of representation (unless fraudulent), common law duty or under any express or implied term of the contract for: any losses which are not foreseeable by both you and us when the Contract is formed arising in connection with the supply of the services or their use by you; any losses which are not caused by any breach by us; or business or trade losses.
9.4 Our entire liability in connection with the Contract will not exceed the value of the Products purchased or the Booking made less any amendment charges paid to us.
9.5 Except in relation to death or personal injury caused by our negligence YHA's liability remains, at all times, limited to the value of the Products purchased or the Booking made, excluding any amendment charges paid to us.
If your behaviour or the behaviour of any member(s) of your Group is deemed to be unacceptable or causes damage, your Booking may be terminated and you may be asked to leave YHA premises. Your membership card will be retained pending further enquiry. No whole or part refunds will be made under these circumstances.
When using our website you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. By using this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in Writing. This condition does not affect your statutory rights.
The contract is subject to English law and the exclusive jurisdiction of the English Courts.
If any of these terms and conditions or any provisions of a Contract with you are determined to be invalid unlawful or unenforceable to any extent, such term, condition or provision will to that extent be removed from the remaining terms, conditions or provisions which will continue to be valid to the fullest extent permitted by law.
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions in force at the time that you make a Booking or purchase Products from us, unless any change is required to be made by law or if we notify you of the change to these terms and conditions before we confirm that your Booking or purchase has been successful.
We will only store and use the information you supply to us for the purposes of carrying out our Contract with you and and to collect valuable feedback about how satisfied you were with the services provided. If you do not wish to receive requests for your feedback, please let us know by: emailing us at firstname.lastname@example.org; or telephoning us on freephone number 08000 191 700; or Writing to us at the address noted above. In the event that your membership is withdrawn or you are notified that you are no longer able to stay at YHA properties (on the grounds of unacceptable behaviour), your personal details will be shared with all YHA properties to ensure that you are not permitted to stay in the future.
For a copy of our Privacy Statement, please click here
All guests must provide a valid form of identification during check in, for members this will be a valid membership card, for non-members making a booking in advance this will be one of the following forms of photo identification -
Passport (or similarly recognised national identify card)
Student ID card
If photo identification is unavailable UK residents should provide 2 x credit or debit cards where the surname and initial matches the name the booking was made in.
Non-members who have not booked in advance (walk-ins) must produce valid photo identification as listed above.
Any guest unable to provide suitable identification will be refused accommodation.
Terms and conditions last updated 2nd October 2012