Accessibility statement

YHA Contact Centre Hours

Monday - Friday: 8am - 6pm
Saturday: 9am - 5pm
Sundays + Bank Hols.: Closed

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Accessibility statement

This page assists users with website accessibility. However, if you’re looking for information pertaining to properties, please visit our Property Accessibility page.

YHA understands the importance of providing a website that is accessible to as many people as possible. We have included accessibility features to make it easier for people with disabilities to use.

Please contact us if you have any questions or feedback regarding the accessibility of our website, or if you have any difficulty using it.

Browser features

You can improve the accessibility of any website through your internet browser software, such as Internet Explorer, Mozilla Firefox or Google Chrome.

This is quick and easy to do:

  • Internet Explorer: from the 'view' menu, select 'text size' or 'zoom', and then your preferred size/zoom.
  • Mozilla Firefox: from the 'view' menu, select 'zoom' followed by 'zoom in' or 'zoom out' as required.
  • Google Chrome: select the settings icon at the top right of the browser window then use the zoom '-' and '+' as required.
  • Safari: from the 'view' menu select 'zoom in' or 'zoom out' as required.

Alternative text

The images on our site have alternative text attributes, sometimes known as 'alt text'. When an image is used to convey information its content is described in the alt text. This means that the image can be understood by text-only browsers and assistive technology such as screen readers.

PDF files

Some of the files on our website are available to download as Adobe PDF files. These are opened using Adobe Reader, if you don't have a copy of this software you can download it here.

Information on audio CD

We are dedicated to making our information more accessible. If you would prefer an audio CD containing information, please email, or call our contact centre on 0800 0191700. Please note that an audio CD can take up to 7 working days to arrive once ordered.

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