Covid-19 Flexibility Guarantee

Our guarantee

Our Covid-19 Flexibility Guarantee provides the reassurance you need to book your next stay with YHA.

To give you complete peace of mind and keep things as simple as possible, we’re applying the guarantee to all future bookings – regardless of when you booked or the terms and conditions that were in place at the time.

    Unable to travel

    If you are unable to proceed with your booking due to:

    • UK or Welsh government restrictions related to Covid-19 which prevent you from travelling to one of our hostels in England or Wales, for example a lockdown or other form of travel ban
    • You, or someone in your party, has Covid-19
    • You, or someone in your party, has been told to self-isolate as dictated by government guidance through NHS Test and Trace
    • YHA have to cancel your accommodation

    Your options

    Under these circumstances you will be able to choose from one of the following options:

    1. Transfer your booking to a later date

    Subject to availability we will move your booking to a later date, with no admin fees or penalties

    2. Transfer your booking to an alternative hostel

    Subject to availability we will move your booking to an alternative hostel, with no admin fees or penalties

    3. Request a full refund

    We will refund you the full amount you have paid for your booking.

    Change or cancel your booking

    Read more about the steps we're taking to keep our guests safe in our confidence and peace of mind plan.

    Covid-19 Guarantee Terms and Conditions

    1. The Covid-19 Flexibility Guarantee ‘change window' allows any transfer or cancellation within the period of 28 days of arrival.
    2. Please be aware that if the cost of your new booking is higher than your original booking, then you’ll need to pay the difference.
    3. The Covid-19 Flexibility Guarantee applies to bookings made directly with YHA (England & Wales) and excludes any bookings through third-party sites.
    4. The Covid-19 Flexibility Guarantee does not replace our Standard Booking Terms & Conditions. All other booking terms and conditions remain unchanged. The Guarantee will be reviewed regularly and is subject to change or removal  without prior notice.
    5. The Covid-19 Flexibility Guarantee does not cover disinclination to travel.