COVID-19 FAQs

Read more about the steps we're taking to keep our guests safe during their stays, in our confidence and peace of mind plan.

All guests FAQs

What are you doing to keep surfaces virus-free?

We are increasing the frequency of cleaning and disinfecting all areas of the hostel, with a particular focus on high-frequency touch points, using Covid-19 secure chemicals and in line with the official public health guidance.

We have removed any unnecessary or difficult-to-clean items from rooms and public spaces, including seating and most storage lockers in bedrooms

Do I need to bring my own hand sanitiser?

Our hostels operating private rooms will be equipped with hand sanitiser stations throughout the hostel.

Guests in our Exclusive Hire properties, and camping and cabin products, are welcome to bring their own hand sanitiser as this will not be provided.

Is YHA adopting the Government’s test-and-trace app?

Not at the moment. We are monitoring its progress and will follow any future guidance from the Government on adopting the app.

What do I do if I feel unwell?

If you feel unwell before you travel, or are self-isolating, please do not travel to a hostel.

If you begin to feel unwell after you arrive, please inform a member of staff as soon as possible.

What is the Government guidance on meeting up with family and friends at the hostel?

In our English hostels accommodation can only be let to two households up to a maximum of thirty people.

In our Welsh hostels accommodation can only be let to members of the same or extended household.

Are hostel car parks open?

Yes – please be aware of people around you and follow the Government’s social distancing guidance.

Will entrance door handles be regularly cleaned?

We will keep doors open where possible, and any high-frequency touch points will be cleaned regularly.

Is check in/out contact free?

Yes, we are installing clear screens at our reception points.

Will I still be required to show ID when I check-in?

Yes, we will ask you to hold your ID up against the screen, registration forms will be completed by our staff, and if you are wearing a face covering we may ask you to remove it temporarily for identification purposes.

How will queues at reception be managed?

Signage and floor markings will be in place to help guests observe the Government’s social distancing guidance.

Can I store luggage?

No. Due to the current Government restrictions on social distancing and the need to keep our guests and teams safe, unfortunately you won’t have access to any left luggage facilities in the hostel. We are not able to store luggage for you, either before you check in or after you check out.

Is contactless payment mandatory?

No, but we encourage contactless methods or card payments wherever possible.

How are you keeping people apart throughout the hostel?

Signage and floor markings will be in place to help guests observe the Government’s social distancing guidance throughout the hostel. Where the layout of a property allows, we will have one-way travel.

Are guests required to wear face coverings?

The current Government guidance encourages guests to wear face coverings on communal corridors. We politely request guests to follow this advice.

Where lifts are available, will these be in use?

Yes, although we encourage you to use the stairs where you can and leave lifts for those that need them.

Why are communal facilities such as self-catering kitchens, lounges, laundry facilities, drying rooms, locker rooms, toilets and games rooms closed?

The current Government guidance states that shared facilities such as communal kitchens where guests prepare their own food, and other communal areas where social distancing can’t be managed within the existing guidelines, will remain closed. We will continuously review this and open these facilities as soon as we are clear it is allowable and we can do so safely.

What steps will YHA take to ensure my room is thoroughly cleaned?

We have further enhanced our cleaning and disinfection protocols in line with the official public health guidance, and our hostel teams are undertaking additional training to ensure a Covid-19 secure environment.

Will my room be cleaned mid-stay?

No, once your room has been cleaned it is your space. No one else will enter your room unless there is a maintenance issue.

Will I have sole-use of a toilet and shower if my room doesn’t have ensuite facilities?

Yes, we will allocate a shower and toilet to each bedroom.

How will you serve food and drink safely?

Where food and drink is offered, it will only be served on a takeaway basis. You will need to take your food and drink to your room or an outside space.

Can I pay contactless?

Yes, we encourage contactless methods or card payments wherever possible.

Can I check out late?

No, due to the need to manage the number of people on site at any one time and to allow the required time to safely clean the site ready for guests arriving, we cannot allow access to the building before check-in time or after check-out time.

What do I need to do when I check out?

On check out we will need you to:

  • strip your bedding and leave in the designated area for laundry – this reduces the risk to our housekeeping staff
  • let us know you have checked out – this can be by text or email
  • leave windows open for ventilation

Will hostel staff be wearing PPE?

Our staff are not required to wear PPE apart from wearing gloves for cleaning. All staff have undertaken Covid-19 secure training and will observe the necessary protocols to keep all hostel users safe.

YHA Exclusive Hire guest FAQs

Will I have use of the hostel communal areas when I book a property on Exclusive Hire?

Yes, as your party has exclusive use of our hostel building, you will have full access to any communal areas, such as self-catering kitchen, dining room, lounge, drying rooms etc.

If I book a property on Exclusive Hire, am I able to bring an unlimited number of people together?

When booking a property on Exclusive Hire, it is your responsibility to ensure you are aware of the current Government guidance on travel and gatherings in self-catering accommodation. In making a booking with YHA (England & Wales) you are agreeing to adhere to the relevant Government guidance that will apply at the time of your stay. Please bear in mind that the guidance may be different in England and Wales.

How are properties cleaned before arrivals?

Each property will be thoroughly cleaned and disinfected using Covid-19 secure cleaning products.

We have removed unnecessary items to reduce the number of objects that are touched and require cleaning.

Do I need to bring my own hand sanitiser?

Guests in our Exclusive Hire properties are welcome to bring their own hand sanitiser as this will not be provided.

What do I do if I feel unwell?

If you feel unwell before you travel, or are self-isolating, please do not travel to a hostel.

If you or anyone in your party begins to feel unwell after you arrive, please follow the instructions in the welcome information provided in your hostel.

Will I have access to all the rooms in the hostel?

We will ask you in advance how many bedrooms you will need to use. To minimise the number of bedrooms that need cleaning, we will close off those you don’t need access to.

Will anyone else enter the property during my stay?

No, it will be your private space for the duration of the booking, and we will only enter the building for any maintenance requirement at your request.

Camping and cabins FAQs

How are camping and cabins products being cleaned before arrivals?

Each camping and cabin product will be thoroughly cleaned and disinfected using Covid-19 secure cleaning products.

We have removed unnecessary items to reduce the number of objects that are touched and require cleaning.

Do I need to bring my own hand sanitiser?

Guests staying in our camping and cabin products are welcome to bring their own hand sanitiser as this will not be provided.

What do I do if I feel unwell?

If you feel unwell before you travel, or are self-isolating, please do not travel to a hostel.

If you begin to feel unwell after you arrive, please inform a member of staff as soon as possible.

Will anyone else enter my accommodation during my stay?

No, it will be your private space for the duration of the booking, and we will only enter for any maintenance requirement at your request.

Is there access to showers, toilets and washing facilities?

These facilities will operate in line with Government guidance. The majority of our camping and cabin products are operating with shared facilities. Shower slots will be bookable at reception. We are increasing the cleaning frequency of these facilities to provide as safe an environment as possible. At peak times the showers will be cleaned after every use by hostel staff. Clear signage and appropriate cleaning equipment will be provided.

Will I have access to the hostel’s self-catering kitchen?

No, at present we are not able to offer self-catering facilities. Most of our hostels and cafes will be able to serve food and drink in line with Government guidance. We are also creating outdoor facilities for washing up and a drinking water supply. You are welcome to bring your own utensils and equipment such as camping stoves.

Education group booking FAQs

We're in the process of updating this section of our website. Please come back later for updates. If you have any immediate questions or concerns about an existing group booking, or you would like to talk to someone about a new group booking, please contact us and our team will be happy to deal with your enquiry.