COVID-19 FAQs

Our summer plans

In line with the Prime Minister’s recent announcement, we are now opening more of our locations and facilities to enhance the hostelling experience. Find out about our latest plans for staying with us this summer.

Read our summer plans

All guests FAQs

Are guests and staff required to wear face coverings?

Our hostel teams are required to wear face coverings unless they are exempt. We ask that, where they can, guests wear face coverings in our indoor spaces, particularly where social distancing is more difficult.

We politely remind guests that some people are exempt from wearing face coverings, and that guests do not challenge those not wearing face coverings.

What is the government guidance on meeting up with family and friends at the hostel?

Restrictions on the number of people that can meet indoors have now been lifted.

More detailed guidance for England and Wales can be found below.

Read the guidance for England

Read the guidance for Wales

 

Are all communal facilities such as self-catering kitchens, lounges, laundry facilities, drying rooms, locker rooms, toilets and games rooms open?

Most of our communal spaces, including the majority of self-catering kitchens, have now reopened. Please visit the relevant hostel web page for the latest information.

Will food and drink be available on the premises?

Yes, our normal food and drink service has resumed at catered hostels.

How are you keeping people apart throughout the hostel?

The Government has laid out some very clear expectations on how we can protect each other, and in line with their guidance we ask all hostel users to respect other people’s personal space.

What do I do if I feel unwell?

If you feel unwell before you travel, or are self-isolating, please do not travel to a hostel.

If you begin to feel unwell after you arrive, please inform a member of staff as soon as possible. Guests with confirmed or suspected COVID-19 will not be able to self-isolate at the hostel, and should return home.

Will YHA provide my contact details to NHS Test and Trace services?

Customers and visitors are encouraged to provide their contact details for the purpose of contact tracing, however this is no longer a legal requirement in England and Wales.

If you wish to provide your contact details to support NHS Test and Trace services, we will collect your names and contact details, including arrival and departure times and these will be shared with NHS Test and Trace (England) and NHS Wales Test, Trace, Protect upon request.

Please see our Privacy Policy for more information.

Do I need to bring my own hand sanitiser?

Our hostels are equipped with hand sanitiser stations throughout the hostel.

Guests in YHA Exclusive Hire properties and YHA Camping & Cabins products are welcome to bring their own hand sanitiser as this will not be provided.

What are you doing to keep surfaces virus-free?

We have increased the frequency of cleaning and disinfecting all areas of the hostel, with a particular focus on high-frequency touch points, using Covid-19 secure chemicals and in line with the official public health guidance.

What steps will YHA take to ensure my room is thoroughly cleaned?

We have further enhanced our cleaning and disinfection protocols in line with the official public health guidance, and our hostel teams have undertaken additional training to ensure a Covid-19 secure environment.

Will my room be cleaned mid-stay?

No, once your room has been cleaned it is your space. No one else will enter your room unless there is a maintenance issue.

How are showers safely managed if my room doesn’t have en-suite facilities?

For private rooms with shared facilities, we have increased the cleaning frequency of these facilities to provide as safe an environment as possible. Whilst using shared shower and toilet facilities has an increased risk, we are taking all reasonable steps to reduce the risk of transmission. Clear signage and appropriate cleaning equipment will be provided should guests wish to clean them themselves before/after use.

Is check in/out contact free?

Yes, we have installed clear screens at our reception points.

Will I still be required to show ID when I check-in?

Yes, we will ask you to hold your ID up against the screen, registration forms will be completed by our staff, and if you are wearing a face covering we may ask you to remove it temporarily for identification purposes. Please note that everyone in the booking aged 16 and over will be asked to provide valid photographic ID on arrival at the hostel.

Can I check out late?

No, due to the need to manage the number of people on site at any one time and to allow the required time to safely clean the site ready for guests arriving, we cannot allow access to the building before check-in time or after check-out time.

What do I need to do when I check out?

On check out we will need you to:

  • strip your bedding and leave it in your room – this reduces the risk to our housekeeping staff
  • let us know you have checked out – this can be by text or email
  • leave windows open for ventilation
     

Where lifts are available, will these be in use?

Yes, although we encourage you to use the stairs where you can and leave lifts for those that need them.

Can I bring my own cooking equipment or kettle into a YHA property?

No, for fire safety reasons we cannot allow guests to bring or use their own cooking equipment or kettles inside our properties.

Am I able to stay with YHA if I have recently returned from a visit abroad?

Please refer to the latest government quarantine guidelines as to whether it is necessary to self-isolate on your return from a country abroad.

Am I able to quarantine or self-isolate with YHA?

No. Unfortunately we do not have the necessary facilities and provision to allow any guests to quarantine or self-isolate whilst staying with YHA.

I have a credit note that has expired/will expire soon, can this be extended?

All credit notes issued between 1st April 2019 - 30th April 2021 will now expire on 1st May 2022. This was automatically applied to your existing credit and you are not required to contact our teams to receive this extension. Credit can be used for bookings with arrival dates beyond the expiration however, the booking must be placed by the expiration date.

YHA Exclusive Hire guest FAQs

Will I have use of the hostel communal areas when I book a property on Exclusive Hire?

Yes, as your party has exclusive use of our hostel building, you will have full access to any communal areas, such as self-catering kitchen, dining room, lounge, drying rooms etc.

If I book a property on YHA Exclusive Hire, how many people can I bring?

When booking a property on YHA Exclusive Hire, it is your responsibility to ensure you are aware of the current Government guidance on travel and gatherings in self-catering accommodation. In making a booking with YHA (England & Wales) you are agreeing to adhere to the relevant Government guidance that will apply at the time of your stay.

Read the guidance for England

Read the guidance for Wales

 

How are properties cleaned before arrivals?

Each property will be thoroughly cleaned and disinfected using Covid-19 secure cleaning products.

Do I need to bring my own hand sanitiser?

Guests in our YHA Exclusive Hire properties are welcome to bring their own hand sanitiser, however we do provide one hand sanitiser at the entrance to the property for your use.

What do I do if I feel unwell?

If you feel unwell before you travel, or are self-isolating, please do not travel to a hostel.

If you or anyone in your party begins to feel unwell after you arrive, please follow the instructions in the welcome information provided in your hostel.

What time do I need to check out?

Please check out by 10am to allow our teams adequate time to complete our enhanced COVID-19 cleaning protocols.

Will I have access to all the rooms in the hostel?

We will ask you in advance how many bedrooms you will need to use. To minimise the number of bedrooms that need cleaning, we will close off those you don’t need access to.

Will anyone else enter the property during my stay?

No, it will be your private space for the duration of the booking, and we will only enter the building for any maintenance. We will notify you in advance if this is due to take place.

YHA Camping & Cabins FAQs

How are YHA Camping & Cabins products being cleaned before arrivals?

Each YHA Camping & Cabins product will be thoroughly cleaned and disinfected using Covid-19 secure cleaning products.

We have removed unnecessary items to reduce the number of objects that are touched and require cleaning.

Do I need to bring my own hand sanitiser?

Guests staying in YHA Camping & Cabins products are welcome to bring their own hand sanitiser as this will not be provided. Please be assured we follow our enhanced cleaning protocols between every booking.

What do I do if I feel unwell?

If you feel unwell before you travel, or are self-isolating, please do not travel to a hostel.

If you begin to feel unwell after you arrive, please inform a member of staff as soon as possible.

Will anyone else enter my accommodation during my stay?

No, it will be your private space for the duration of the booking, and we will only enter for any maintenance requirement at your request.

Is there access to showers, toilets and washing facilities?

These facilities will operate in line with Government guidance. The majority of YHA Camping & Cabins products are operating with shared facilities.

We are increasing the cleaning frequency of these facilities to provide as safe an environment as possible. Clear signage and appropriate cleaning equipment will be provided should guests wish to use before/after use.

Will I have access to the hostel’s self-catering kitchen?

Most of our self-catering kitchens have reopened. Many of our hostels and cafes are able to serve food and drink. We also have outdoor facilities for washing up and a drinking water supply. You are welcome to bring your own utensils and equipment such as camping stoves (camping stoves must not be used inside structures such as hostels, pods and tents).

Education group booking FAQs

Please read our FAQs for education groups in conjunction with the all guest FAQs above - these answer many of the common questions relevant to all our guests, including groups.